Returns Policy

IMPORTANT: With limited exceptions, returns and exchanges must be made within 14 days of receiving your package. Refunds will be processed in the form of the original payment. Christel Monae does not issue refunds for shipping charges.

Clearance items are considered Final Sale and cannot be returned.

Online Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

Items must be sent back within 14 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Return drop-offs are not accepted at our mailing address.

Returned-to-Sender & Refused Packages

This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Christel Monae items sent to our Mailing Address will be discarded upon receipt.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, Contact us via our Contact page. Once we receive your request, we will be in contact with you to address and resolve the issue. Please allow 24 hours to receive responses from our site.

Returning By Mail

For U.S. Domestic customers, you may return by mail. To return by mail - Include your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not included, your return may experience issues in processing. If you need a copy of your packing slip, please notify us via our contact page.

Mail your return items to our address stated below:

Christel Monae

219-19 Merrick Blvd #620

Laurelton, NY 11413

Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 5-7 business days to process your return once it is delivered to our address. Once your return is fully processed, we will issue your refund in the form of original payment provided.

Christel Monae is not responsible for returns until they reach our address. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Fashion Nova will not issue store credit for your returns.